Free delivery is an online-only offer limited to Vertical Heated Towel Rails and LED Mirrors whose individual product pages explicitly state “FREE DELIVERY”; all other items, including any mirror or rail without that on-page label, are excluded.
Terms & Conditions – Online Only Offer
COUPON POLICY
- Strict Policy: Only ONE coupon OR discount can be used per order. Coupons or Discounts cannot be combined, stacked, or used together under any circumstances.
- All online sales (including free delivery or coupon offers) exclude clearance items, even if stated sitewide.
- If multiple coupons are attempted on the same order, the order will be voided and refunded for policy breach.
- This discount is valid on all eligible products sitewide, excluding shower screens, Outdoor Kitchens, Mod+ Kitchens, Alfresco+ Kitchens & All clearance items.
- This promotion is strictly ONLINE ONLY and cannot be redeemed in-store.
- Coupon must be applied at checkout to receive the discount.
- Builders Express NSW / KNB Specialists reserves the right to amend, extend, or withdraw this promotion at any time without notice.
- No deliveries to P.O. Box addresses.
- As part of our normal service, we usually ship stock items the same day of a cleared payment but please allow up to five business days for shipment as occasionally shipments are held up for reasons beyond our control. We do not ship on weekends and public holidays.
- Delivery costs apply. This will depend on weight and postal code. For orders of multiple goods or bulk orders, please contact us directly:
- Phone: (02) 9636 8700
- Email: buildersexpressnsw@gmail.com
- We reserve the right to use an alternative arrangement in the event that the courier does not cover your area.
- We do not have all items published on our website in stock. Usually, we have to order them once the order is placed. It will take up to 3 to 7 business days to arrange delivery. If you need anything urgently, please call us or email us directly before placing any online order.
- If a product is not in stock, we will contact you immediately and inform you of a substitute product or alternative option. Should you not be satisfied with either of these, we will happily refund your money.
- Insurance is not included in the freight cost. If you wish to purchase additional freight insurance, please let us know by contacting us directly (email or phone) and we will be happy to assist you.
- Pick up is available from our store in Prospect. Address is 2/36 Stoddart Road, Prospect, 2148. Ph: (02) 9636 8700.
- For all pick ups, our warehouse hours are:
- Monday – Friday: 10am – 5pm
- Saturday: 10am – 4pm
- Sunday: 12 – 4pm
- Please check availability of item before purchasing if you wish to pick up within 3 days of order.
- We are not liable for any damaged products claim once the item has been picked up or delivered as it is the customer’s responsibility to check the product upon receiving it.
- If there is nobody at site to receive the delivery, a re-delivery fee will apply. All deliveries are unloaded on the ground floor; no items will be delivered inside the house or upstairs.
- Large items (e.g. toilet suites, vanities, bathtub, etc.) may require more than one person for handling; it is your responsibility to provide additional person at the delivery address. If this cannot be provided, an additional fee will be charged.
- Builders Express Sydney West will offer a replacement provided that proof of fault/damage is present. However, please do not bring it into the store or return it to us without contacting us first. All claims are to be made within 48 hours of receiving the product.
- A valid Builders Express tax invoice with the relevant product listed is required for any claims for faulty or damaged products.
- All claims are to be made before installation.
- All returns must be authorised from the store. If you are returning an item merely because you change your mind about the purchase made, we will offer you a reimbursement, exchange or credit note at our discretion provided that:
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- The item is in original condition, uninstalled and without any signs of wear and tear and the original packaging intact. You must adequately package any product you are returning to us to ensure that it is not damaged during return delivery to our warehouse.
- Item is returned within 14 days of receipt of goods with proof of purchase at hand.
- Upon return, item will be subject to thorough inspection, which may take up to a week. Refunds will not be processed immediately upon the return of the product.
- All return shipping and associated costs, including warranty returns, removal, and handling, are at the expense of the customer and are non-refundable.
- IMPORTANT: By placing an order with us, you automatically agree to our terms and conditions. For orders placed via Afterpay, please note that the merchant fee paid to Afterpay is non-refundable. If you decide not to proceed with your order—whether online or in store—that fee will be deducted from your refund.
- Strictly no returns on tiles and custom orders.
- 20% restocking fee on all returns due to change of mind.
- We require complete payment before goods are delivered or dispatched.
- Builders Express Sydney West reserves the right to update these terms and conditions at any time.